7949 Silverton Avenue, Suite 901
San Diego, CA 92126
Phone: (949) 830-3667
Toll Free:
Fax: N/A
Comments: I recently requested service ( I have used safe n' secure before) this time was not a good experience. The technician came late (which was not a
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Comments: I recently requested service ( I have used safe n' secure before) this time was not a good experience. The technician came late (which was not a problem when I called they said he was running late) even though no one called to say he was running late my appt was suppose to be between 11-1. He got there at 3:00 he figured out what the problem was told my husband it would be $125.90 no problem he said it would be about 20 min, my husband said he would go to the bank and get the cash down the street it would be about 10-15 min. he go back in 12 min and the technician was gone my garage was unhook, it was not put back like it was when he came. I called the office once my husband told me what happen, one person said he would come back out, my husband got a call 10 minutes later and said he could not come back out till today. I called back and said not good customer service. I called today and spoke with Michelle I asked for the manager or the owner and I was told the manager Michael would call me back I asked for Michael's last name and she said she did not remember it and hung up the phone. I am sorry but this is not good customer service. I was very disappointed in the service I received this time. I guess it will be time to find a new garage servicer.
Posted by: unhappy customer
(Aug 16, 2012 10:39 AM )